By Light's Quality Assurance Program


With the nation’s well-being and taxpayer dollars at stake, no customer wants to do business with a contractor that is comfortable being mediocre. By Light’s commitment to high-quality service extends from our fundamental belief that exceptional service to our customers is part of serving our country. We reflect this ethos by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement. 

As a company, and as individuals, By Light pledges unwavering allegiance to our country and each of our customer agencies’ missions. The framework underpinning this pledge is a standardized approach to quality, proven through our documented, audited quality-control methods and industry-leading quality certifications. At By Light, management works to actively engage employees in the quality and process improvement cycle, empowering them to become agents of change who promote continuous improvement in every effort we undertake. 

By Light’s Continuous Process Improvement Methodology is the basis of our Quality Management System (QMS) and is founded on the principles of ISO 9001:2008. Supporting the QMS are our ISO 27001:2005 for Information Security Management, and CMMI Maturity Level 3. We establish, monitor and continually assess metrics at corporate, program, Task Order and employee levels. The QMS consists of policies, plans, procedure documentation, and processes integrated in order to facilitate contract support in operations management, and most importantly, provide our customers with quality services. By Light’s QMS provides a Quality model of day-to-day operations, fulfilling the requirements of the contract, and achieving customer satisfaction. The QMS manages a variety of processes used to ensure quality, including Customer Satisfaction, Continuous Improvement, Document and Record Review, and Control of Nonconforming Services. All areas are measured against the expectation for 100% customer satisfaction. 

With our Quality Management System, we maintain superior service delivery — on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our clients. 

Accessibility Standards

By Light is committed to making the Encore III website accessible to all individuals. We have taken the time to make sure each page on phacilencoreiiiteam.com is viewable and readable by a screen reader through alternate text, and designed the site with sans-serif fonts for ease of reading. 

In accordance with Section 508 of the Rehabilitation Act of 1973 (1998 Amendments) and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology (EIT) Accessibility Standards at 36 CFR 1194, we have taken measures to provide individuals with disabilities who are seeking information, services, data or products from us that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on us. 

If you use assistive technology (such as a Braille reader, a screen reader, TTY, etc.), and the format of any material on our website does not allow you from accessing the information, for assistance please contact [email protected]. To enable us to respond to you in a manner as helpful as possible, please indicate the nature of your accessibility issue, your preferred format to receive material, the website of the requested material and your contact information. 

EIT Products & Services

We offer the following EIT products and services that meet Section 508 technical standards: 

§1194.21 Software applications and operating systems.
§1194.22 Web-based intranet and internet information and applications.
§1194.23 Telecommunications products.
§1194.24 Video and multimedia products.
§1194.25 Self contained, closed products.
§1194.26 Desktop and portable computers.